Aug.18.09 , In
Change Management , by
Niki Hammond
For all the effort we put into preparing a product for the users, oftentimes too little is spent preparing the users for the product. Training materials, demos, user guides—by whatever name you call them, well-designed, appropriate learning resources are critical to the success of any technology project. They can make the introduction of complex systems less intimidating, such as SAP’s overview videos. Even software companies that pride themselves on simplicity and ease of...
"Gee I'd love to help, but can you be more specific about what you want? Please tell me the exact time of day you need this done, how much detail you need, and the color of the shoes you were wearing when you first made the request."
Have you ever sent a relatively simple request to someone and gotten a delayed response requesting more information? Was the request for more info justified, or did it just...